Return Policy

 

If you wish to return an item or your entire order, you must contact us within 14 days by sending an email to customerservice@qwadrum.com, explaining the reason for the return.
Once we receive all the necessary information, we will get back to you as soon as possible with instructions on how to proceed.
In any case, we will arrange for the courier to collect the merchandise from you.

If the return is not due to a defect or error in the product, we accept returns within 14 calendar days from the date of receipt, provided that the conditions set out in Law 3/2014 of March 27, Article 71 on retail trade are met. This law states that the product must be returned in the same condition in which it was received and must not have been used.

The refund will be processed once we have checked the condition of the returned items in our warehouse. The customer will be responsible for both the initial shipping costs and the return shipping costs. These costs may vary depending on the shipping area, so we recommend requesting this information when initiating the return.

We will arrange the collection of the items (the courier will pick them up based on your instructions). Once we receive the returned items and confirm that everything is in order, we will process the refund—excluding the return shipping costs—within a maximum of 15 working days.